Privacy Policy

Your privacy is important to us

1. Introduction

PACT (Karam Alaiwah Enterprise) ("PACT", "we", "us" or "our") is committed to providing the highest level of privacy and security regarding collection and use of our customers' personal information. This policy describes how we may collect, use and disclose your personal information.

This Privacy Policy applies to:

  • This website and any pages, portals, dashboards, forms, or microsites we operate that link to it, as applicable;
  • Our mobile or web applications that link to it; and
  • The businesses and brands listed below that are presented on or accessible via this website:

PACT (Karam Alaiwah Enterprise) (Commercial Registration number 602155, dated 25/11/2025, under the Companies Law of 1966 as amended, license number 101056061; registered address Al-Jami'a Street, Aqaba, Hashemite Kingdom of Jordan)

Personal information comprises all the details we hold or collect directly or indirectly (including via cookies or other similar tools) about you, your transactions, financial information, interactions or dealings with us, including information received from third parties and information collected through use of our websites and mobile solutions.

If you have any questions regarding this privacy policy or the security of your personal information, please contact us at pactaeci@gmail.com.

2. Why Have a Privacy Policy?

There are a number of laws which set out important standards regarding information that identifies a living individual. This is known as "personal data." All organisations processing personal data must do so fairly and lawfully.

We treat our obligations seriously and take all steps necessary to comply when we store and process your personal data.

It is essential to us to collect, store and process only the minimum required amount of personal data so that we can offer and perform our services. Typical information we might ask for includes your name, your address, other contact details and Anti Money Laundering / Know Your Customer (AML/KYC) related information.

3. How Do We Collect Your Personal Data?

We collect your personal data in a number of different ways, including the following:

  • If you provide it when communicating with us (for example when registering for our services);
  • If you invest in any of our products or services;
  • If you enter a competition or promotion;
  • If you make payments or modify your account details;
  • When you visit our website (for example by cookies, technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and other browser-generated information).

4. How Do We Use Your Personal Data?

We retain and use your personal data for the following main purposes:

  • Assessing customer suitability for products and services;
  • Anti-money laundering (AML), Know Your Customers (KYC) assessments, and setting investor risk profile;
  • Conducting market research and surveys with the aim of improving our products and services;
  • For the prevention, detection, investigation and prosecution of crime (including without limitation, money laundering, terrorism, fraud and other financial crime);
  • To comply with local or foreign law, regulations, voluntary codes, directives, judgements or court orders;
  • To seek professional advice, including in connection with any legal proceedings;
  • Processing applications made by you, running your accounts, providing our services, contacting you;
  • Servicing our relationship with you, for example administration and accounting, billing and auditing and other legal purposes;
  • Security, payment verification, preventing and detecting money laundering, fraud and other crime, recovering debt;
  • Generating statistics on our users (when we do this, data is anonymized and you are not personally identifiable);
  • To notify you about changes to our service;
  • To ensure that content from our website is presented in the most effective manner for you;
  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To allow you to participate in interactive features of our service, when you choose to do so;
  • To assist us with keeping our website safe and secure.

5. How Do We Safeguard Your Personal Data?

The security of your personal information is important to us and we have invested significant resources to protect the safekeeping and confidentiality of your personal information. When using external service providers, we require that they adhere to the same standards as us.

We take all reasonable care in the collection, storage, processing and disclosure of your personal data and have implemented internal security procedures to minimise the risk that unauthorised parties will be able to access the information.

To help protect your personal data and minimise the risk of it being intercepted by unauthorised third parties our secure servers use industry standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) technology when you submit information to us through our website.

You can also help to protect your personal data by following these guidelines:

  • Choose a password that you will be able to remember but that would be hard for someone to guess;
  • Make sure that no-one can see the details you are entering when you log-in;
  • Remember to close your browser each time you log-off and end your session;
  • Never disclose your account details to anyone;
  • Ensure that the software you use has installed the latest security upgrades.

6. How Long Do We Retain Your Personal Data?

Information relating to your financial transactions with us will be kept for the period required by applicable tax and revenue legislation.

Your personal profile and membership data will be retained whilst you continue to be an active free or paid member, and for up to 7 years following cessation of membership activity.

In all other cases, we will erase or anonymise your data once it is no longer necessary for the purpose we obtained it for.

7. Who Do We Disclose Your Personal Data To?

We allow third party service providers to process personal data where this is needed in connection with a service they provide to us. These arrangements may involve your personal information being located in various countries around the world including the Hashemite Kingdom of Jordan where we have our head office.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our website;
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you;
  • In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any agreements between us and you, or to protect our rights, property, or safety.

8. Your Rights

You have the right to request access to, correction, or deletion of your personal data. You may also object to or request restriction of processing of your personal data. To exercise these rights, please contact us at pactaeci@gmail.com.

Contact Information

For any questions regarding this Privacy Policy, please contact: pactaeci@gmail.com